Help & Support

Contact
E-mail: golamarkus@googlemail.com

A toilet is missing

Tap + on the map in the app and add it: location, name, price, facilities, a photo if you like. Once it has been reviewed, everyone can see it.

No iPhone to hand? It works just the same here: tap the spot on the map, or fill in the form directly. No account needed there either, and that entry is reviewed before it goes live as well.

An entry is wrong

Wrong price, closed, gone altogether, an unsuitable photo? Every entry has “Report a problem” and every photo has “Report photo”. Every report is looked at by hand; unsuitable content is usually taken down within 24 hours.

My contribution isn't showing

That is expected: every contribution is reviewed before it is published – new toilets, reviews, comments and photos. Unremarkable reviews and toilets appear immediately once something from your device has been approved before. Your first contribution, photos and anything the automatic check flags are looked at by hand. This usually takes a few hours, at most a few days. Contributions that break the Terms of Use are rejected.

The app can't find my location

Check Privacy & Security → Location Services → KloKompass in your iPhone settings. Indoors and in underground car parks positioning is imprecise – stepping outside for a moment helps. You can also pan the map by hand; toilets load for whatever part of the map you are looking at.

The distance differs from other map apps

KloKompass uses Apple Maps. Different map services know different paths – a shortcut across a footpath may be mapped in one service and not in another. Both figures are correct in their own right. Using “Maps” in the detail view you can hand the route over to another map app at any time.

There are no toilets in my area

The base data comes from OpenStreetMap. What isn't mapped there cannot be shown. Add the toilet in the app – then it is there, with or without OpenStreetMap.

Without internet

From version 1.3 you can download the toilets of the areas you have already looked at in the app – Trier or Berlin, say – under More → Offline data. Only the toilet data is saved. Without a connection the app then shows them with distance and all details. If anything changes there, the app reloads the toilets the next time you open it. The map images come from Apple Maps and cannot be saved by other apps; to get there offline, download the area in Apple Maps too and hand the toilet over with “Maps”.

Turn-by-turn directions and voice guidance run inside the app and keep working while the screen is locked. From version 1.3 you can also read them there – on the lock screen, in the Dynamic Island and on the CarPlay Dashboard. They are assistance, not instructions: what you see on the road always takes precedence – signs, traffic and road traffic law. Do not operate the device while driving.

Price, account, advertising

The app is free, there is no user account, no subscriptions, no advertising and no tracking. You don't have to sign up anywhere, neither to use it nor to contribute.

Your data – access and deletion

As there is no account, we can only recognise your contributions by a device identifier, a random number stored on your iPhone. You will find it in the app under About KloKompass → Legal → Device identifier (tap once to copy it).

Send it to us by e-mail if you want to know what is stored, or if you want everything deleted. We reply within one month. The details are in our Privacy Policy.

Reporting unlawful content

Use the reporting function in the app or write to golamarkus@googlemail.com. Please describe briefly which entry you mean and what is unlawful about it. We review every report and remove unlawful content without delay.